How TRUE LIFE CHARITABLE FOUNDATION collects, uses and protects information provided through this website.
Last Updated: October 2026
1. Introduction
TRUE LIFE CHARITABLE FOUNDATION respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, stored and protected when you visit or interact with our website.
By using this website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Mobile or telephone number
- City or general location
- Information submitted through contact forms
- Information submitted through volunteer forms
- Donation-related information
- Technical information such as browser type, device type and general website usage information
We only request information that is reasonably necessary for the relevant purpose.
3. How We Use Information
Information submitted through the website may be used for purposes including:
- Responding to enquiries and messages
- Processing volunteer applications
- Communicating about foundation activities
- Processing and recording donations
- Providing donation-related confirmations or receipts
- Maintaining website security
- Improving our website and services
- Meeting applicable legal or regulatory requirements
4. Donations & Payment Information
If you make a donation through our website, payment processing may be handled by a third-party payment service provider.
Important: We do not store complete debit-card, credit-card, UPI PIN, CVV or other sensitive payment credentials on our own website server. Payment details are processed through the authorised payment gateway used by the foundation.
Donations may be processed through Razorpay or another authorised payment provider. The payment provider's own privacy policy and terms may also apply.
Donation records that we receive, such as donor name, email address, transaction reference, amount and payment status, may be retained for accounting, record-keeping, communication and applicable legal requirements.
5. Volunteer Information
If you submit a volunteer application, we may collect information such as your name, contact details, location, skills, interests and information you choose to provide about your availability.
This information may be used to contact you regarding volunteering opportunities and relevant foundation activities.
6. Information Sharing
We do not sell personal information to third parties.
Information may be shared with service providers where reasonably necessary to operate the website or provide requested services. Examples include:
- Payment gateway providers
- Website hosting providers
- Email or communication service providers
- Website security and technical service providers
Information may also be disclosed where required by applicable law, regulation, court order or lawful government request.
7. Data Security
We take reasonable measures to protect information submitted through our website against unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should avoid submitting passwords, UPI PINs, full card numbers, CVVs or other highly sensitive credentials through ordinary website forms.
8. Cookies & Technical Information
The website may use cookies or similar technologies to support essential website functionality, security, analytics or performance.
Cookies are small data files stored by your browser. You may be able to control cookies through your browser settings.
9. Your Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you.
You may contact us to request clarification about information you have submitted or to raise a concern about the handling of your information.
We may need to verify your identity before acting on certain requests.
10. Children
This website is not intended to knowingly collect unnecessary personal information from children.
If information has been submitted by a child without appropriate consent and you believe it should be removed, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, payment providers and other external services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their respective privacy policies.
12. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or data practices.
The updated version will be published on this page with a revised date.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy, please contact TRUE LIFE CHARITABLE FOUNDATION.
Terms governing the use of the TRUE LIFE CHARITABLE FOUNDATION website and its services.
Last Updated: October 2026
1. Acceptance Of Terms
Welcome to the website of TRUE LIFE CHARITABLE FOUNDATION.
By accessing or using this website, you agree to comply with these Terms & Conditions and any applicable laws and regulations.
If you do not agree with these terms, please do not use the website.
2. Use Of The Website
You may use this website for lawful purposes and for learning about the activities, programmes, initiatives and services of TRUE LIFE CHARITABLE FOUNDATION.
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to the website, server or systems.
- Introduce malicious software or harmful code.
- Interfere with the operation or security of the website.
- Submit false, misleading or fraudulent information.
- Misuse forms, donation facilities or communication channels.
3. Website Content
We make reasonable efforts to keep the information on this website accurate and useful.
However, information may change from time to time and we do not guarantee that every piece of information will always be complete, current or error-free.
Information about activities, programmes, impact, events or initiatives should not be interpreted as a guarantee of future results.
4. Donations
The website may provide facilities that allow users to make voluntary donations to TRUE LIFE CHARITABLE FOUNDATION.
A donation is a voluntary contribution made for the purposes communicated by the foundation and subject to applicable laws, regulations and internal policies.
Donors should carefully review the donation amount and information provided before completing a transaction.
The foundation may retain appropriate transaction and donor information for accounting, record-keeping, communication and applicable legal requirements.
5. Payment Processing
Online donations may be processed through an external payment gateway such as Razorpay or another authorised payment provider.
The payment provider may have its own terms, privacy policy and transaction rules.
TRUE LIFE CHARITABLE FOUNDATION does not collect or store sensitive payment credentials such as UPI PINs, CVVs or complete card details on its own website server.
Payment transactions are subject to the systems and security procedures of the relevant payment provider.
6. Donation Records & Receipts
Where applicable, donation confirmations or receipts may be provided using the contact information supplied during the donation process.
Donors are responsible for providing accurate information.
If a donor identifies an error in their information, they should contact the foundation as soon as possible.
7. Volunteer Applications
The website may allow individuals to express interest in volunteering.
Submitting a volunteer form does not automatically guarantee acceptance, employment, membership or participation in any specific activity.
Volunteer opportunities may depend on organisational requirements, availability, suitability and the nature of individual programmes.
Applicants must provide truthful and accurate information.
8. Intellectual Property
Unless otherwise stated, website content including text, logos, graphics, design elements, photographs, videos and other materials may belong to or be used with permission by TRUE LIFE CHARITABLE FOUNDATION.
You may not reproduce, modify, distribute, publish or commercially exploit protected website content without appropriate permission.
Third-party trademarks, logos and content remain the property of their respective owners.
9. Third-Party Websites & Services
This website may contain links to third-party websites, including social media platforms, payment providers, video platforms and other services.
These external websites operate independently and may have their own terms and privacy policies.
TRUE LIFE CHARITABLE FOUNDATION is not responsible for the content, availability, security or privacy practices of third-party websites.
10. Limitation Of Liability
To the extent permitted by applicable law, TRUE LIFE CHARITABLE FOUNDATION will not be responsible for losses arising solely from the inability to access the website, interruptions caused by third-party services, technical failures or circumstances beyond reasonable control.
Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.
11. Website Availability
We may temporarily suspend, modify or discontinue parts of the website for maintenance, security, technical improvements or other operational reasons.
We will make reasonable efforts to restore services when practical.
12. Changes To These Terms
TRUE LIFE CHARITABLE FOUNDATION may update these Terms & Conditions when necessary to reflect changes in the website, services, legal requirements or organisational practices.
The latest version will be published on this page.
13. Applicable Law
These terms shall be interpreted in accordance with the applicable laws of India.
14. Contact Us
For questions regarding these Terms & Conditions, please contact TRUE LIFE CHARITABLE FOUNDATION.
Information regarding donation cancellations, payment issues and refund requests.
Last Updated: October 2026
1. General Donation Policy
TRUE LIFE CHARITABLE FOUNDATION appreciates every voluntary contribution made in support of its charitable activities and community initiatives.
Because donations are voluntary contributions intended to support charitable activities, donors should review the donation amount and payment information carefully before completing a transaction.
Important: A donation is not a purchase of goods or services. Therefore, ordinary product-return concepts do not apply to charitable donations.
2. Donations Made By Mistake
If you accidentally enter an incorrect donation amount or believe you have made a donation unintentionally, please contact us as soon as possible.
We will review the request and the associated transaction details.
A refund, where appropriate, will depend on the circumstances of the transaction and applicable requirements.
3. Duplicate Donations
If you believe that the same donation was processed more than once because of a technical or payment issue, please contact us with the relevant transaction details.
After verification, an eligible duplicate transaction may be considered for refund. Please provide:
- Donor name
- Email address used during payment
- Donation amount
- Date and approximate time of transaction
- Payment or transaction reference number
4. Unauthorised Transactions
If you believe that a transaction was made without your authorisation, contact us immediately.
You should also contact your bank, card issuer or payment service provider as appropriate.
We may request transaction information necessary to investigate the matter.
5. Payment Failure & Pending Transactions
Sometimes a payment may appear to have failed even though the amount has temporarily been debited from your bank account.
In such situations, please allow the payment gateway and banking system sufficient time to update the transaction status.
If the transaction remains unresolved, contact us with your transaction reference so that we can investigate.
6. How To Request A Refund
To request a refund or report a donation-related payment issue, contact us using the details below. Please include as much information as possible so that we can identify the transaction quickly:
- Full name
- Email address
- Mobile number, if provided during donation
- Donation amount
- Date of transaction
- Payment gateway transaction/reference ID
- Reason for the refund request
7. Refund Processing
Where a refund is approved, the refund will generally be initiated through the applicable payment channel or payment gateway.
The time required for the amount to appear in the donor's bank account may depend on the payment gateway, bank, card issuer, UPI network or other financial institution involved.
The foundation cannot guarantee the exact time required by an external bank or payment provider.
8. Refund Eligibility
Refund requests are reviewed individually based on the transaction circumstances, available records and applicable requirements. Examples that may be reviewed include:
- Duplicate payment caused by a technical issue
- Clearly documented accidental payment
- Verified unauthorised transaction
- Payment successfully debited but the donation transaction was not properly recorded
A request does not automatically guarantee a refund. The foundation may require additional information to verify the transaction.
9. Payment Gateway
Online donations may be processed through Razorpay or another authorised payment service provider.
Payment processing is subject to the applicable payment provider's systems, terms and procedures.
If a transaction is handled by a third-party payment provider, certain payment-related disputes may also need to be raised directly with that provider or the donor's bank.
10. Fraud Prevention
We reserve the right to investigate suspicious, fraudulent or unusual donation activity.
Where necessary, information may be shared with appropriate financial institutions, payment providers or lawful authorities in accordance with applicable requirements.
11. Changes To This Policy
TRUE LIFE CHARITABLE FOUNDATION may update this policy when its donation process, payment provider or applicable requirements change.
The latest version will be published on this page.
12. Contact Us
For donation refund requests or payment-related questions, contact us using the details below.
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