This policy should be reviewed and updated whenever the website's data collection, payment or communication processes change.
1. Introduction
True Life Charitable Foundation respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how information may be collected, used, stored and protected when you visit or interact with our website.
By using this website, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Email address
- Mobile or telephone number
- City or general location
- Information submitted through contact forms
- Information submitted through volunteer forms
- Donation-related information
- Technical information such as browser type, device type and general website usage information
We only request information that is reasonably necessary for the relevant purpose.
3. How We Use Information
Information submitted through the website may be used for purposes including:
- Responding to enquiries and messages
- Processing volunteer applications
- Communicating about foundation activities
- Processing and recording donations
- Providing donation-related confirmations or receipts
- Maintaining website security
- Improving our website and services
- Meeting applicable legal or regulatory requirements
4. Donations & Payment Information
If you make a donation through our website, payment processing may be handled by a third-party payment service provider.
Important: We do not intend to store complete debit-card, credit-card, UPI PIN, CVV or other sensitive payment credentials on our own website server. Payment details should be processed through the authorised payment gateway used by the foundation.
For the final donation implementation, the website may use Razorpay or another authorised payment provider. The payment provider's own privacy policy and terms may also apply.
Donation records that we receive, such as donor name, email address, transaction reference, amount and payment status, may be retained for accounting, record-keeping, communication and applicable legal requirements.
5. Volunteer Information
If you submit a volunteer application, we may collect information such as your name, contact details, location, skills, interests and information you choose to provide about your availability.
This information may be used to contact you regarding volunteering opportunities and relevant foundation activities.
7. Data Security
We take reasonable measures to protect information submitted through our website against unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should avoid submitting passwords, UPI PINs, full card numbers, CVVs or other highly sensitive credentials through ordinary website forms.
9. Your Rights
Depending on applicable law, you may have rights regarding the personal information we hold about you.
You may contact us to request clarification about information you have submitted or to raise a concern about the handling of your information.
We may need to verify your identity before acting on certain requests.
10. Children
This website is not intended to knowingly collect unnecessary personal information from children.
If information has been submitted by a child without appropriate consent and you believe it should be removed, please contact us.
11. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, payment providers and other external services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their respective privacy policies.
12. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements or data practices.
The updated version will be published on this page with a revised date.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy, please contact True Life Charitable Foundation.